Attach the full chain once
Choose a Halo ticket and capture the conversation history on the first attach—formatted and readable.
The Outlook add-in for HaloPSA teams
Close the gap between inbox and ticket.
Attach the right email chain, find the right Halo ticket, and keep every reply in sync—without leaving Outlook.
No card required Microsoft Entra sign-in Built for multi-company rollout
HALO ● Connected
Outlook integration
Attach Email to Ticket
Add the open Outlook email to the right HaloPSA ticket.
2
Find a ticketSearch any ticket you can access.
Ticket number
4821
✓
Connected to HaloPSAReady to attach this email.
Quick accessMy open tickets
↻4821 New starter setupNorthstar Design · In progress ›
Works where your team already works Microsoft Outlook ＋ HaloPSA
Less tab switching, better tickets
The email workflow your service desk has been missing.
InboxLink keeps context intact from the first customer message to the final reply.
Sync only new replies
InboxLink remembers the thread, avoids duplicates, and adds later replies to the same ticket automatically.
Find tickets in seconds
See assigned open tickets or search by ticket number without leaving the message you are working on.
Secure OAuth connections
Microsoft identifies the user; encrypted Halo grants keep passwords and client secrets out of the add-in.
Classic and new Outlook
Use the task pane for received mail and background send events to keep outgoing replies attached.
Company-by-company isolation
Every session, ticket mapping, and Halo connection is scoped to one Microsoft organisation at the database layer.
Simple by design
Three clicks from email to Halo.
No copy-paste. No hunting through browser tabs. No mystery about whether the ticket has the latest reply.
Open an email
InboxLink reads only the message data needed for the action you choose.
Choose the Halo ticket
Pick from your open queue or search for an exact ticket number.
Keep the conversation moving
Later replies are matched to the original ticket and duplicates are skipped.
SaaS-ready foundations
One product. Hard walls between companies.
Microsoft tenant identity is carried through users, encrypted Halo grants, browser sessions, bug-report links, and message mappings. PostgreSQL row-level security enforces the same boundary even if an application query is wrong.
Give your service desk its focus back.
Start with one Microsoft organisation and scale when your team is ready.